Cases

Take Blip launches Customer and Partner Academy

How Take Blip built its official enablement channel for customers and partners to accelerate the implementation and evolution of their chatbots.

Where it was applied

Take Blip Brazil

Period

2021 (12 months)

Case

Customer and Partner Academy (Corporate)

Reach

10,000+ customers and partners

We helped Take Blip build Blip Academy with:

88 Pills of knowledge

for customers to accelerate the building of their bots

The Chatbot Builder certification

for customers and partners

Partner Onboarding

With 3 learning tracks for new partners

40h of contents

Creation and curation of 40h of content in 7 published learning trails

10.457

Registered customers

270

Registered Partners

2021 data

The Challenge

In 2020, a portion of Take Blip customers did not have enough knowledge of the Blip platform to adopt it and evolve their chatbots in an agile manner.
At the same time, a digital, scalable platform for Take Blip Partner Onboarding (Blip Partner) did not exist.
*ZUP is free software created by Tim Institute and developed by Cognita
Rio Operations Center (COR)

The Solution

An academy powered by a knowledge tree structured in pills, organized into narratives of varying degrees of complexity, enabling fully adaptive navigation by responding to:
  • punctual needs with education just in time,
  • training with practical implementation guides and
  • certifications for specialist training.
"Thank you for the content. It is topissimo! It was possible to learn many concepts and strategies for chatbot development, something that is not possible just by building the chatbot in the builder. Anyway, it is essential to go through this track to have a successful bot."
"I found the trail very didactic and explanatory. The images make the content interactive and playful. It is a great teaching tool! 🙂"
Track feedback Get your bot online
"Knowing the story and understanding more clearly about Take was fantastic. I found the form of this onboarding flow and the lightness of the content super interesting. Very excited for the next steps and for putting all this knowledge to the test. Success!!!"
"I thought the content presented in this track was fantastic. I had no idea about the potential of Take Blip and how much it can help companies and their customers with chatbot. I am very happy to be a new partner. I believe I can contribute a lot to Take."
Partner onboarding track feedback

Publications

g1.globo.com
City Hall launches application to speed up the solution of problems in Rio
rio.rj.gov.br

Rio Operations Center and TIM Institute launch application for mega events operation

Related Cases

Digital Onboarding in Take Blip

Take Blip

We helped Take Blip with the Digital Transformation of Onboarding, building a solution that allowed them to scale their Onboarding by 5x, with 92% satisfaction and 330% ROI in the 1st year.

Blip University, Take.beings learning network

Take Blip

A network of learners to co-create and share knowledge and experiences to continuously leverage the capabilities of each Take.ser to create innovative results, turning Take Blip into a learning organization and Blip University into one of the drivers of the organization.

Marcos Cobra's book is transformed into a Sales Management Course

Estadão

The online course brings Marcos Cobra's experience with the adaptation of his book, structured with adequate scripts for sales training, and made available to 20 thousand subscribers.
Contact us
contato@cognita.com.br

© 2022 All rights reserved

Scalable Digital Onboarding

The integration of new employees has always been important: contributing to talent retention, alignment with the vision and values of the organization, and increased productivity.
Today, in a context of market heating and increased turnover, onboarding is considered a priority and strategic, as an indicator of how quickly the company can compose and replace its team in order not to affect the operation; or to gain scale, taking advantage of business opportunities.
Cognita designs, implements and makes Onboarding Programs operational, integrating both the institutional and technical dimensions in a digital, scalable and customized journey, with adaptive sequences that change the path of new employees according to the area of the company they are joining and the role they will play there.
(Case Onboarding Take Blip)